At onerep.shop , we strive to provide a seamless and efficient shipping experience for our valued customers. This shipping policy outlines the terms and conditions related to the shipment of products purchased from our website or physical store. By placing an order with us, you agree to comply with this policy.

1. Order Processing Time:

- All orders are processed within 3 business days (excluding weekends and holidays) after payment confirmation.

- Order Shipping time 7 -10 days

- In case of any unforeseen circumstances or delays, we will notify you promptly.

2. Shipping Methods and Carriers:- We offer various shipping methods, including standard shipping, expedited shipping, and international shipping.

- The shipping carrier will be determined based on the destination, package weight, and customer preference.

- We work with reputable shipping partners to ensure reliable and timely delivery.

3. Shipping Rates:

- Free Shipping On Order Over $100.  We may offer free shipping promotions or discounts on specific products or order values.

- Shipping rates are calculated based on the weight, dimensions, and destination of the package.

- The shipping cost will be displayed at the checkout before finalizing your order.

4. Shipping Destinations:

- We currently ship to addresses within America and Canada, United Kingdom.

- If your location is not listed, please contact our customer support team for further assistance.

5. Tracking Information:

- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

- You can track your package's progress by visiting the carrier's website and entering the provided tracking number.

6. Delivery Time:

- Delivery times may vary depending on the shipping method, destination, and any unforeseen circumstances.

- Estimated delivery times will be provided during the checkout process.

- Please note that these are estimated times and not guaranteed delivery dates.

7. Lost or Damaged Packages:

- In the unfortunate event that your package is lost or damaged during transit, please contact us immediately.

- We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at accounting@onerep.shop.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at accounting@onerep.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at accounting@onerep.shop.

We accept cards with MasterCard, Visa, Apple Pay, Shop Pay, Venmo, Paypal and American Express, Discover, Discover, Meta Pay, Google Pay.

onerep.shop  is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

Debit at the dispatch of your order
If your card transaction is approved, the amount will be reserved immediately and an order confirmation will be sent to your email address. Your card will be debited when we dispatch your order.

If your card transaction isn’t approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.